How important, so important that we don't answer your call and when we do we cut you off. So more hold music at the back of the queue when you call back.

Isn't it wonderful when people don't do there job and promise you that they will sort it, rearraging a delivery for the day you can make rather than a day when you can't, are you listening Dell Customer Service.

Have you ever though about asking your staff to do what they say to customers. I won't name and shame yet but if a company is judged by the way it treats it customers through customer service the Dell has poor third world customer service,